Diseño de un sistema de indicadores para medir recursos humanos, físicos y financieros en una empresa de Software mediana de Santiago de Cali

Abstract

This document presents the proposal for the design of a measurement system by means of key performance indicators for a company dedicated to the development of information technology located in the city of Santiago de Cali. The indicators aim to measure and evaluate the company's human, physical and financial resources in order to determine how much each one attributes to the company's strategic objectives and profitability, allowing senior management to make assertive decisions supported by quantitative data, since what can not be measured can not be improved. To develop the project it was necessary to make a diagnosis of the company's current measurement system based on tools such as the study of methods and times and organizational management. In addition, an analysis was carried out of all the possible parties involved in the project, in which it was determined with which interest group the necessary requirements would be carried out. This project was carried out in order to provide the company with viable solution alternatives supported with quantifiable data that will allow it to control, measure and evaluate efficiently the performance of its workers, making it more profitable and sustainable in the future. weather.