Diseño de un sistema integrado de gestión en la empresa Pintumarca Núñez y Nogales Cía. Ltda.

Abstract

Generally speaking, this project consists in the design of the basic parameters for an Integrated Management System, where the Quality focusing on the customer, the Environment on the society, and the Occupational Safety and Health on the employers, are the main axis for the effective management of the activities of a SME, distributor of paints and construction materials on the Colombian southwestern. For the development of the project, in first place, a basic team was conformed by the researchers and two representatives of the stakeholders (a employer and a directive). This team developed a design and implementation plan of the Integrated Management System. It should be noted that the scope of this project is only the first stage where the basic parameters are designed, but the company is responsible of its execution that involves the implementation, monitoring the preventive and corrective actions. The plan followed for the design, started with the recollection of the information to characterize the processes of the company in the present to identify all the things related with them (resources, suppliers, customers, activities and relationship with the systems). After that, with the brainstorming methodology, a failure identification of the processes characterized before was developed. Also, the researchers analyzed the grade of fulfillment of the requirements of the management standards used as a basis for the design of the Integrated Management System (ISO 9001:2008, ISO 14001:2004, OSHAS: 2007). In addition, the researchers established and design the parameters that include: the mission, vision, integrated politic, objectives, indicators, and programs to achieve the objectives. Moreover, they define and modify the processes to adjust them to the system. Lastly, the document structure was designed to allow tracking and controlling of the modifications. It is important to stand out that in order to guarantee the fulfillment of the purposes of an integrated system is very important the compromise of the top management and availability and flexibility of the employers. As a final part of the project, the authors analyzed the possible benefits of the implementation of the Integrated Management System, where they compared the actual cost versus the cost of the system implementation.