Mejorando la atención oncológica ambulatoria de la Clínica Rey David con lean healthcare
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Date
2025
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Pontificia Universidad Javeriana Cali
Abstract
Las empresas del sector salud se enfrentan continuamente a cambios en la normatividad y en las necesidades de los pacientes, lo cual les exige establecer metodologías de mejora continua para lograr altos estándares de servicio y sostenibilidad financiera. Entre los servicios ofrecidos por las clínicas está el de oncología ambulatoria, el cual permite suministrar tratamiento a pacientes con cáncer y otras enfermedades. Es de alta importancia garantizar la continuidad de los ciclos de aplicación de los tratamientos y la calidad de la atención al paciente en consideración con su sintomatología, además del impacto de los altos costos de los medicamentos. El presente trabajo analiza las situaciones problémicas del servicio de oncología ambulatoria que afectan su desempeño y a partir de la aplicación de la metodología lean healthcare se desarrollan soluciones que permiten reducir desperdicios. Como resultado se logra mejorar el abastecimiento de medicamentos y el proceso de programación de pacientes reduciendo el porcentaje de inasistencias, es decir, mejorando el cumplimiento a los ciclos de aplicación del tratamiento para los pacientes.
Healthcare companies continually face changing regulations and patient needs, requiring them to establish continuous improvement methodologies to achieve high service standards and financial sustainability. Among the services offered by clinics is outpatient oncology, which provides treatment to patients with cancer and other diseases. It is of utmost importance to ensure the continuity of treatment cycles and the quality of patient care, taking into account their symptoms, as well as the impact of high medication costs. This paper analyzes the problematic situations in outpatient oncology services that affect their performance. Through the application of the Lean Healthcare methodology, solutions are developed to reduce waste. The result is improved medication supply and the patient scheduling process, reducing the percentage of no-shows, thus improving patient adherence to treatment cycles.
Healthcare companies continually face changing regulations and patient needs, requiring them to establish continuous improvement methodologies to achieve high service standards and financial sustainability. Among the services offered by clinics is outpatient oncology, which provides treatment to patients with cancer and other diseases. It is of utmost importance to ensure the continuity of treatment cycles and the quality of patient care, taking into account their symptoms, as well as the impact of high medication costs. This paper analyzes the problematic situations in outpatient oncology services that affect their performance. Through the application of the Lean Healthcare methodology, solutions are developed to reduce waste. The result is improved medication supply and the patient scheduling process, reducing the percentage of no-shows, thus improving patient adherence to treatment cycles.
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Keywords
Atención sanitaria ajustada, Programación, Abastecimiento, Desperdicios, Reprocesos, Lean Healthcare, Programming, Supply chain, Waste, Reprocessing